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HEARRO TECHNOLOGY

Buggy DuosPrivacy policy

Updated and effective 21 October 2026

HEARRO TECHNOLOGY CO., LTD. develops Buggy Duos and is responsible for the information we process to operate it. This policy covers the Android and iOS app. Services vary by platform, version, and the features you use. Publication of this policy does not indicate that the game is available for download.

1. On-device data

The game stores stage progress, stars, gold, items, hearts, language and audio settings, and transaction or reward records on your device. Some wallet and purchase-ledger data is local and may not be fully restored merely by linking an account.

2. Accounts & online services

Unity Authentication creates an anonymous player session; it still has a player ID that can link records. When you choose to connect Google Play Games or Apple Game Center, authentication and platform-profile information is used to link or recover your account. Unity Cloud Code, Cloud Save, and Leaderboards process player IDs, profiles, completed stages, and stars for progression synchronization and rankings. Profile names or images and results published in rankings or stage-champion displays may be visible to other players.

3. Advertising & purchases

The game uses Unity LevelPlay for rewarded ads. Ad providers may process device or advertising identifiers, IP addresses, approximate country, device details, and ad views or interactions. Gold-pack purchases use Google Play or Apple App Store and Unity IAP. The game processes product IDs, transaction IDs, receipts, and fulfillment status to avoid duplicate grants, without directly receiving payment-card numbers.

4. Analytics & support

Unity Analytics is used with your consent for level-start, level-completion, and level-failure events, together with pseudonymous installation or session information and technical device data. Game-defined events do not attach authentication tokens, receipts, or profile information. You can change Analytics choices in Settings.

5. Your choices

Platform-account linking and Analytics are optional. Play without a linked platform account may still use an anonymous Unity session. Turning Analytics off does not erase previously sent records, and uninstalling does not automatically delete a profile or cloud data. Contact us to request deletion of those records.

6. Purposes & disclosure

We use relevant information to provide requested services, save and restore play, deliver purchases and rewards, maintain security, prevent duplicate grants or fraud, and answer support requests. Processing may rely on service necessity, legitimate interests, legal obligations, or consent, as applicable. We do not sell personal information. We may disclose information to providers involved in the features you use or as legally required. Providers may process data on servers outside your country under their policies and safeguards.

7. Retention & security

Local data remains until replaced or deleted, including copies the operating system may back up. Online records are retained as needed for accounts, service delivery, troubleshooting, or legal duties, and considered for deletion or de-identification when no longer needed. Some transaction records may be retained for audit or legal requirements; provider-held records follow the provider’s policy. We use appropriate technical and access controls, but no system can guarantee absolute security.

8. Access, correction & deletion

Email support@hearrotech.com with the game name and your request. If available, include a relevant player ID or transaction ID to help locate records. We may request only the information needed to verify ownership. Do not send passwords, payment-card numbers, or authentication tokens. Subject to applicable law, you may request access, correction, deletion, restriction, or objection, withdraw consent, and exercise other rights. Deletion may prevent progress recovery and does not delete records the Store must retain. You may complain to the competent data-protection authority if dissatisfied with our response.

support@hearrotech.com

9. Children & guardians

A Store age rating does not establish the age for legal consent. Where parental consent is required, a guardian should supervise online services and purchases. Contact us if a child’s information was submitted without required consent so we can investigate and take appropriate deletion action.

10. Providers & policy changes

Read the policies for the services you use below. Additional advertising or tracking choices may be available in provider consent screens and operating-system Settings. We update the date on this page when the policy changes and provide additional notice where required.