Privacy
Policy

1. Scope

This policy explains how Hearro Technology (“we”) processes information when businesses, team members, and end customers use iLineme through the web application, operations console, LINE Official Account, or LIFF. In some cases, the subscribing business controls its customer data and we process that data on its instructions.

2. Information we may process

• Accounts and teams — name, email, profile, tenant permissions, and sign-in history.
• Business settings — business profile, services, prices, schedules, booking policies, and LINE OA integration settings.
• Customers and conversations — LINE user identifiers, profile details, messages, files, intent, handoff state, and contact details customers provide.
• Bookings and transactions — service, time, quantity, price, booking state, and payment status or evidence. Payment providers process card details directly when enabled.
• Technical data — IP address, browser and device data, webhooks, audit logs, errors, usage metrics, and security events.

3. Purposes

We use information to authenticate users, enforce permissions, connect LINE OA, answer from business knowledge, create and manage bookings, hand conversations to teams, process or confirm payments when enabled, prevent abuse, support users, and improve reliability. We do not sell personal information.

4. Service providers

Information may be processed as needed by LINE, Google Cloud/Firebase, database or cache providers, AI providers selected for the service, and payment providers such as Stripe when those features are enabled. Their own policies and terms also apply.

5. Retention and deletion

Information is retained according to account activity, service needs, tenant retention settings, and legal requirements. The system is designed to support retention workflows, soft deletion, and scheduled permanent deletion. Backups may persist temporarily until their normal expiry cycle.

6. Security

The service is designed with tenant isolation, user authorization, LINE webhook signature verification, access controls, audit records, encryption in transit, and separation between draft and released workflows. No online system can guarantee absolute security.

7. Your rights and choices

Business users can manage data and team members through the operations console. End customers should first contact the business they spoke with, or email support@hearrotech.com with the relevant business or LINE OA name. We may request additional information to verify identity and scope.

8. Contact and changes

We may update this policy when the service, providers, or applicable requirements change. The latest version and effective date will be published here.